SaaS helpdeskServiceDesk Plus for iPhone

SaaS helpdeskServiceDesk Plus: Efficient IT Service Desk on Your iPhone

ServiceDesk Plus Cloud for iOS is a powerful tool that allows you to access your IT service desk and perform various activities right from your iPhone. Developed by Zoho Corporation, this free app enables you to provide uninterrupted IT support to end-users anytime and anywhere.

With ServiceDesk Plus Cloud, technicians can easily resolve issues by getting a complete understanding of the problem, collaborating with other technicians, and obtaining solutions from the knowledge base. The app also allows technicians to scan and manage multiple assets simultaneously, making it a convenient tool for IT support.

One of the key features of ServiceDesk Plus Cloud is its ability to create, assign, resolve, and close IT tickets directly from the app. Technicians can also track their time spent on each ticket by adding worklogs, ensuring accurate reporting. The app supports attachments, allowing technicians to add and reply to requests with ease.

ServiceDesk Plus Cloud offers a customizable ticket details view, allowing technicians to tailor the information displayed to their specific needs. The app also supports day and night mode, providing a comfortable viewing experience in any lighting condition.

In addition, ServiceDesk Plus Cloud helps optimize IT service desk KPIs with closure codes and status change comments. Technicians can monitor their productivity with the worklog timer, ensuring efficient time management.

The app also provides features for knowledge management, allowing technicians to create rich-text formatted articles in the knowledge base. Multiple login methods, including SAML authentication, are supported for added security.

Overall, ServiceDesk Plus Cloud for iOS is a comprehensive and user-friendly app for IT service desk management. Its wide range of features and accessibility make it an invaluable tool for IT professionals on the go.